At Tonaroz Agency, we understand that plans can change unexpectedly, especially in today’s world. We want to make your booking experience as smooth and stress-free as possible, which is why we offer flexible cancellation options. Whether you need to change your travel dates or cancel your booking altogether, we’re here to help.
Flexible Cancellation Terms
We offer a variety of cancellation options to accommodate your needs, so you don’t have to worry about losing your money if your plans change.
- Free Cancellation: You can cancel your booking for free up to X days before your scheduled arrival. This gives you the flexibility to make changes to your travel plans without any stress.
- Partial Refund: If you cancel your reservation within X days of your arrival, we offer a partial refund. You’ll receive back % of the booking total.
- No Refund: If you cancel within X hours/days of your scheduled arrival, we unfortunately cannot offer a refund. However, we are happy to assist in rescheduling your booking if needed.
Rescheduling Your Booking
We understand that life happens, and sometimes you need to change your travel dates. If you need to reschedule your booking:
- Flexible Rescheduling: You can reschedule your trip without extra charges if you inform us at least X days before your original check-in date.
- New Dates: If you wish to choose new dates for your stay, we will apply the rate available at the time of the rescheduling. If your new dates are during peak season, the price may vary.
COVID-19 Related Cancellations
We know how important it is to feel secure while planning your trip. If your cancellation is due to COVID-19 related reasons, we offer the following options:
- Full Refund: If travel restrictions prevent you from visiting or if flights are canceled due to COVID-19, we offer a full refund.
- Free Rescheduling: You can also choose to reschedule your booking for free to any future date.
How to Cancel or Reschedule
To cancel or reschedule your booking, simply contact us using one of the following methods:
- Email: Send us an email with your booking details and request for cancellation or rescheduling.
- Phone: Call us at [Insert Phone Number] to speak directly with a member of our team.
- Online Portal: If you booked through our website, you can log into your account and follow the simple steps to cancel or change your booking.
Important Notes
Group Bookings: For group bookings or special events, a different cancellation policy may apply. Please contact us directly for more information.
Non-Refundable Deposits: Some bookings may require a non-refundable deposit. Please check the details at the time of booking.
Third-Party Bookings: If you booked your stay through a third-party website (e.g., Booking.com, Expedia), please refer to their cancellation policy. However, we are still here to help with any issues you may encounter.
