Our COVID-19 Response
At Tonaroz Agency, your health, safety, and comfort have always been our top priority. We understand the concerns surrounding travel, especially in the current global situation. As we continue to navigate through the effects of COVID-19, we want to reassure you that we are fully committed to providing a safe and welcoming environment for all our guests.
Enhanced Cleaning & Hygiene Protocols
We’ve introduced more rigorous cleaning and sanitization measures across all our riads, guesthouses, and vehicles to ensure your safety:
- Frequent Cleaning: High-touch surfaces are sanitized several times a day, including door handles, light switches, and remote controls.
- Room Preparation: All guest rooms are thoroughly cleaned and disinfected before your arrival, with special attention to bed linens, bathroom fixtures, and surfaces.
- Public Spaces: Common areas are cleaned regularly, with hand sanitizers available throughout the property.
Health Screening & Safety Measures
To keep both guests and staff safe, we’ve put in place health checks and preventive measures:
- Temperature Checks: We conduct temperature checks for all guests and staff upon arrival at our accommodations and during any tours or excursions.
- Mask & Hand Sanitizer Availability: We encourage guests to wear masks when necessary in crowded places. Hand sanitizers are readily available in all areas for your convenience.
- Social Distancing: We adhere to social distancing practices, limiting group sizes to ensure everyone’s comfort during tours and activities.
Flexible Booking & Cancellation Policies
We understand that plans may change unexpectedly. That’s why we’ve made it easier for you to adjust your bookings:
- Flexible Cancellations: Our booking system allows for easy cancellations or rescheduling without additional fees, provided the cancellation is made within the specified time frame.
- Full Refunds: In the event of COVID-related restrictions or travel disruptions, we offer full refunds or the option to reschedule your trip at no extra cost.
Safe Transportation
Traveling with Tonaroz means traveling with peace of mind. We’ve implemented additional safety protocols for our transportation services:
- Private, Sanitized Vehicles: Our cars and transport vehicles are thoroughly cleaned and disinfected between each use.
- Socially Distanced Tours: We ensure that transportation arrangements adhere to social distancing guidelines, with limited capacity on group tours to ensure a comfortable experience.
Guided Tours & Outdoor Activities
Many of our activities, including desert tours, mountain hikes, and cultural excursions, are naturally conducted in open, spacious environments where social distancing is easier to maintain. We have also limited group sizes on tours to ensure your safety.
Ongoing Monitoring of Guidelines
As COVID-19 guidelines and regulations continue to evolve, we stay up-to-date with the latest health recommendations from local and international authorities. Our team is continuously trained to adapt to these changes to provide you with the safest possible experience.
Communication & Support
Your peace of mind is important to us. If you have any concerns or need assistance with your bookings or travel plans, our team is here to help:
- 24/7 Assistance: You can contact us via phone, email, or chat for real-time updates or support.
- Stay Informed: We’ll keep you updated on any changes to our operations or travel restrictions that might affect your plans.
Your Safety, Our Commitment
We know that traveling during this time requires extra care and attention. At Tonaroz Agency, we are here to provide you with an unforgettable Moroccan experience, all while maintaining the highest standards of safety and hygiene. We look forward to welcoming you and ensuring that your trip is not only amazing but also worry-free.
